They don't repair Note5's. The guy who picks up the phone and sounds like he hates his job says they can repair your Note5 tomorrow in 30 minutes, but when you show up they say they don't repair them.
Online purchase went as planned with no problems. Store pick up, they had the purchase pulled and waiting. Very good experience.
I dropped my Galaxy S5 and cracked the screen. I read the reviews from all the repair places in Athens and this seemed to be the most reliable. I called ahead and spoke to Jason. He checked to make sure they had my replacement screen before I drove in. I got there and they told me it would take 2 hours at most. When I returned my screen was replaced but now my back button was not functioning. They said they had ordered another one and I would have to bring it back so they could finish the job properly. So I was missing my back button for a few days. I returned to the store when they had told me to but the back button still had not arrived. They apologized profusely. So, a few more days without a back button. They called when the back button arrived and I went back over. They repaired it with no additional cost to me and gave me a small discount. The staff was very courteous, helpful and competent. I have had other cell phones repaired elsewhere and honestly I've never been happy with their work or attitude (CPR Mall of GA). Despite the small setback this Batteries Plus has earned my future business.
Jason and his team showed some of the best customer service I have ever witnessed. I had a cracked iPhone screen and scheduled an appointment, through a myriad of circumstances the repair took longer than anticipated. Jason apologized for the inconvenience and told me that this repair was free-of-charge. This kind of customer service is rare and it has made me a repeat customer when I need anything batteries/bulbs/phone related. I'll also be recommending B + B to all of my friends.
Very great place Good batteries good service return policy sucks though
Batteries Plus Bulbs is a US Electronics Store based in Athens, Georgia. Batteries Plus Bulbs is located at 3149 Atlanta Hwy, Athens, GA 30606, USA.
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