I went into Heerys about 3 months ago in Athens, Ga and I had a terrible experience. They have very cute clothes but they do have a big price tag, too. I don't have a problem with that at all because I was very familiar with most of the brands. But, the way the staff treated my friends and I was as if we were below their store was what bugged me. They eye balled us the whole time we were in there as if we were going to try and take something. Almost as if we didn't look the part to shop in their store. They do have very nice things and I understand that they have to watch out for thieves, but this was not right.
This is the most unfriendly,unwelcoming store I have ever been in. I moved here from Indianapolis 10 months ago. I am originally from the South. I was expecting the customer service level to exceed my expectations considering the reputation of the South. Deeply disappointed. No welcome, no questions or offering of assistance.
I'm Black...African American and the sales associates made me feel like I didn't belong in the store. I was greeted but after about 10 minutes in the store, no one asked if I need help or was looking for something special. I was completely ignored. The sales associates were helping the other white customers. So sad...money has one color...green...and I will not be spending it in Heery's. I agree with the other reviews about the bad customer service.
Nothing! The owner was there and was more interested in eating her french fries on the floor while her husband/accountant also ignored everyone. The young girl behind the counter did say bye, but that was it. I was interested in buying a product they have but could not find it. Since no one even thought to ask about helping me, I left. Greeting me were several homeless people sitting on the walls outside their store. I hope this means the people that work or own the place are much nicer and generous to them. I gave Heery's a second chance and was deeply disappointed. I would never buy a thing there, even if they gave it to me. I have been a buyer of Haute Hippie in the past and was shocked to even see it there. Unfortunately, I will buy this brand on-line or at more friendly and welcoming boutiques in Franklin, TN that also sell the brand. Haven, in Franklin, is a visual experience as well as good customer service.. Heery's has a convoluted merchandising presence. At least they got rid of the Vera Bradley and moved to the Heery's II. Heery's II is a bit more friendly, but again I feel the store needs to decide what it wants to be when it grows up, a children store or a fine china and decor store.
Great store, great clothes, great customer service
Sad for Athens really!
I love Heerys! Great selection, although sometimes can seem a little crammed - you are always guaranteed to find something! Could use more customer service training.
Heery S Clothes Closet is a US Clothing Store based in Athens, Georgia. Heery S Clothes Closet is located at 195 College Ave, Athens, GA 30601, USA.
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