Took my Shih-tzu to get her hair done because her regular "stylist" was out of town. I dropped her off at 9:30 and called around 12:30 to check on her and see if she was ready. They said it would be about 30-45 mins and that they would give me a call. About 20 or so mins go by and I received a call that I needed to pick Gracie up. That the groomer couldn't finish her and got everything but from her neck up. I asked why? I was told my dog didn't want her face cut! I told them she has been numerous times to get her hair done and there has NEVER been an issue. They said well you can bring her another day and we can try again. Ugh nope, not happening! So I get there and my dog ran to me and they had jacked her all up. She had cuts/nicks to her underside and there are places where they saved her bald. They told me yeah it was an accident. I don't believe they have any idea to what they are doing. Then they had the audacity to tell me they were just charging me for a bath! I laughed and said I wasn't paying for anything because they can't do their job!!!! When I walked in they were grooming another dog and looking at pictures on how to groom it. Please whatever you do don't take your dog there. I am going to be making a complaint with their corporate office. I would post pictures of my dog but this won't allow me.
The store has a good selection of products, but overall, the prices are on the high side. However, they do have different promotions such as one we are part of to where you buy 10 bags of dog food, and you get the 11th free! ( It's either 10+1 or 11+1, don't quote me). Other than the noticeably high prices, overall good store with usually very friendly staff!
Great selection, friendly staff, great groomer
Great place, and the staff we encountered were super pleasant. It is small, with limited stock. We showed up just before closing for an emergency dog shampoo need and the ladies here were great!
Knowledgeable staff who take the time to suggest what might work for your animal. Selection is surprisingly excellent for such a small store. Great sales! Walk-in nail trimming was literally the best we have seen for our dog in years. No joke.
Petsense Athens Ga is a US Store based in Athens, Georgia. Petsense Athens Ga is located at 660 North Highway 29, Athens, GA 30601, USA.
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