Wonderful dry cleaners! I've been taking my clothes here for about 2 years, and I have been nothing but satisfied with the business. I especially take clothes here that need buttons or a slight stitch. I find the prices to be extremely cheap! Just the other week, I took a white shirt to them - they cleaned it, pressed it, and put a button on the shirt, all for $1.75! I thought they had made an error. I would fully recommend the business!
Extremely disappointed and insulted by the customer service after an expensive garment was damaged. I have used Professional Care in the past and was very happy but I will NEVER trust them with my clothing again.
Rarely answer the phone. Some of the reps are rude and curt. The dry cleaning is fine, but can be expensive. Check your bill closely- ask for itemization and confirm service.
I had two experiences with this business, one was very GOOD, the other (recent) was TERRIBLE.
I've found them to be great for many years. A few months ago Bill even came out onto the sidewalk to look at a chair with vintage tweed upholstery I was desperate to clean after my cat got Neosporin on it. After inviting my chair and I into the store he spent lots of time with me and provided three suggestions for me to try at home, beginning with the gentlest for fabric then other options if it still wouldn't come out. The staff is not slickly polished but I consider that a plus: they are frank with me and always helpful.
Experience 2. I left a perfectly clean set of rocking chair cushions there, because once again, they could NOT give me a price quote. I was told I would get a call with the price. After 2+ weeks, no call. I went there to ask. The clerk said, again, I would get a call. When there was no call this time, AGAIN, I called back this time my call was eventually returned. I got a price way too high for perfectly clean, NEW cushions that just needed freshening, so I said I would pick them up and clean them myself. Well, They could not find them. They said they would call me, NEVER DID. I made a THIRD trip, and this clerk also said I would get a call, and to come back or call the manager. I called again after 2 MORE WEEKS, and this time, the person said, "They are right here in the back." I asked them to put my name on them this time! I sure hope whoever is working today will know where in the hell they are! I cannot believe the disorganization and lack of customer service since my first experience here about a year and a half ago. UNBELIEVABLE! There is AVOID THIS PLACE. They are very polite, but it's just lip service. They don't follow up. FRUSTRATING! The manager here needs to set standard prices and TEACH his/her staff how to quote a job in his absence!
Experience 1. I left a large Papasan chair cushion for cleaning, and the price was fair (although they did NOT quote an EXACT price, which I think is bad business). However the cushion looked like new and the musty odor was gone. I was very pleased.
Professional Care Dry Cleaners is a US Laundry based in Athens, Georgia. Professional Care Dry Cleaners is located at Suite A5, 2301 College Station Rd, Athens, GA 30605, USA.
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