I serve as a property manager for several Athens locations, and when I started the job, Armour was our preferred vendor. In the past eight months, we've used (or attempted to use) Armour three times with varying results:
1) First service call: Scheduled for a washing machine repair on April 1. Service person called me at 8:00 AM in an attempt to re-schedule a 1:30 PM appointment that had already been confirmed with the tenants for that day. On being told that that was not acceptable, he grudgingly agreed to show up at the agreed-upon appointment time. He was, however, unable to fix the problem with the washer and instead suggested we contact an appliance repair shop. The invoice was not sent to the correct address despite Armour being informed of that address multiple times.
3) Third service call: Same address, water heater problem, attempted to schedule on August 5th. Again, the tenant (Ms. Doe) made the call. I received an email from her stating that A) Armour would not schedule a call without speaking to the owner or landlord (obviously not the case based on the last call) and B) that the woman she spoke with was very rude to her. Obviously, this is not acceptable.
Edit: After two weeks with no response from Armour, I am revising my review down to one star. A company that performs poorly and doesn't even respond when given the opportunity doesn't deserve anyone's business.
2) Second service call: Scheduled for a leaky faucet at the end of May. Because these tenants are on a tight schedule (and because of the difficulty we experienced scheduling the first service call), I had the tenant, Ms. Doe, set up the service call herself. This call went fine.
Plumbing techs left my bathroom a mess my floors had muddy foot print's my perfectly white door now had permanent boack smudges on it from their handprints...however they were courteous enough to go to home depot and purchase bathroom cleaner so that I could clean
We scheduled an appointment for non-emergency plumbing repair and replacement. The plumber was professional, efficient, neat, and very nice. He worked consistently and did a great job. We have used Armour for 20 years in two homes for plumbing and septic and the service just gets better and better. Thanks!
Because I understand that information can sometimes get garbled and mistakes can be made, I contacted Armour via email on August 5th, explained the issues and my dissatisfaction with my overall experiences (last minute attempt to reschedule, incorrect billing, inability to fix the problem, inconsistency in allowing tenants to schedule their own service calls, disrespectful treatment of tenant) and offered them an opportunity to address these issues and/or explain what happened. I have received no response.
I've had a continual problem at one of my properties and needed to get some expert help. I called Armour Plumbing and they scheduled my appointment for the same day. When they came out they quickly identified the problem and were very good in explaining it and what caused it. They then fixed it; again explaining what they were doing. Another added benefit was that I didn't have to pay for it right then and there. They mailed me a statement clearly explaining the charges. Armour Plumbing is the best!!!
We had water spraying out of the pipe coming from our hot water heater and of course it happened on the Friday before Thanksgiving when out of town family was coming to visit the next day. They came out and fixed the problem that afternoon.
So, out of three service calls, one was handled to my satisfaction. I'm inclined to provide a one-star review, but I'll leave it at two until I hear back from Armour. At this point I definitely cannot recommend the company.
Armour Plumbing Well Service is a US Plumber based in Athens, Georgia. Armour Plumbing Well Service is located at 22 Sunny Hills Dr #101, Athens, GA 30601, USA.
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